Nikolay Melnik

IT Infrastructure & Operations Lead

Oversee enterprise IT infrastructure across multiple locations, including Active Directory, Exchange 2019 (DAG), Veeam backup, VMware vCenter, and SAN storage. Drive infrastructure modernization efforts, achieving 99.9% system uptime via proactive Zabbix monitoring. Emphasise scalability, automation, and minimising operational overhead.

• Migrated Exchange 2019 to 5-node DAG, reducing single points of failure and achieving 99.9% uptime
• Championed automation initiatives, streamlining operational processes.
• Orchestrated proactive monitoring strategies, ensuring high availability.

Regional IT Lead (Kazakhstan)

Led IT operations across multiple offices and construction sites in Kazakhstan, managing a team of local IT specialists. Oversaw Windows Server, VMware, Proxmox, Veeam, and full-stack networking infrastructure. Ensured stable, secure operations across all locations.

• Coordinated IT team across 4 locations, maintaining SLA compliance.
• Deployed and managed monitoring stack (Zabbix + Grafana) across all sites.
• Handled hardware procurement and logistics for new site launches.

IT Service Coordinator

Coordinated IT service operations, developing internal applications (Python, FastAPI, Docker) to enhance automation and transparency. Integrated systems into the company ecosystem, facilitating seamless data exchange with 1C.

• Reduced equipment loss by 90% via enhanced control and monitoring.
• Delivered comprehensive support for users and administrators, utilising remote management and automation tools.

System Administrator Team Lead

Built and managed IT infrastructure across 30+ construction sites nationwide. Led on-site IT staff recruitment and SLA compliance. Automated routine admin tasks via PowerShell and Python, reducing manual workload by ~0%.

• Scaled IT coverage from single site to 30+ locations across Russia.
• Recruited and managed distributed team of on-site IT specialists.
• Automated provisioning and monitoring tasks, cutting response time significantly.

IT Consultant / Project Manager (Contract)

Developed IT infrastructure from the ground up. Oversaw resource allocation and equipment procurement to enhance efficiency. Led recruitment efforts for the IT department.

• Established strategic planning processes for project execution.
• Streamlined resource management to optimise project outcomes.
• Built a high-performing IT team through targeted recruitment.

Analyst / Back End Developer (Learning Project)

Developed and optimised high-load backend services for learning projects. Integrated analytics and SEO tools to enhance funnel performance. Increased API speed and data processing, boosting engagement and key metrics. Utilised SQL and basic models to support informed product decisions.

• Enhanced service performance, resulting in improved user satisfaction.
• Streamlined data processing, leading to faster response times.
• Implemented SEO strategies, increasing visibility and engagement rates.

Senior Technical Specialist

Oversee recruitment of IT personnel for facilities. Ensure operational effectiveness and task execution. Provide technical support to users. Assist in organising IT service functions at company locations.

• Streamlined recruitment process, enhancing talent acquisition efficiency.
• Improved user support response time, boosting satisfaction rates.
• Implemented IT service improvements across company locations.

Technical Specialist

Provided technical support to users and ensured operational effectiveness of IT systems. Lead initiatives to enhance service delivery.

• Delivered effective technical support, resolving issues swiftly.
• Improved IT service quality, reducing system downtime.
• Collaborated with teams to optimise system performance.

Deputy Director for Informatization. Computer science teacher

Oversee IT management and educational initiatives. Expanded network infrastructure, doubling capacity for robust IT services. Developed and taught IT fundamentals across age groups, enhancing digital literacy. Streamlined processes with an electronic diary system. Designed and delivered an information security course, promoting cybersecurity awareness.

• Expanded network capacity, improving IT service reliability.
• Boosted digital literacy by teaching IT fundamentals to various age groups.
• Implemented an electronic diary system for streamlined processes.
• Created an information security course to increase cybersecurity awareness.

Head of the Communications Center Department

Oversaw a diverse team, optimising resource planning and training for operational excellence. Ensured compliance to safeguard assets and managed critical communication equipment.

• Enhanced team performance through targeted training initiatives.
• Streamlined resource allocation, improving operational efficiency.
• Implemented compliance protocols, minimising risks to assets.