О себе
Looking for a remote customer support position with shift schedule (2/2). Ready for intensive work, can quickly adapt to new processes and CRM systems. Open to discussion.
Опыт работы
OZON.ru
09.2023 — по н.в.
2 г. 9 мес.
CRM Operator / Customer Support Specialist
Удалённо
Remote
Processing incoming tickets in CRM system — up to 100+ requests per day. Resolving issues related to refunds, order status, and customer documents. Handling customer objections and ensuring complete resolution of cases. Meeting KPIs for response speed and quality of service.
- Processing up to 100+ requests per day
Образование
Kostanay Regional University named after Akhmet Baitursynov
— 2022Biological Sciences
БакалаврОжидаемая зарплата
450 000 KZT
Навыки
CRM systems
Ticket processing
Customer objection handling
Refund processing
Document processing
High typing speed
PC proficiency
Office software proficiency
Responsibility
Reliability
Stress resistance
Fast learner
Attention to detail
Языки
Kazakh
Родной
Russian
Родной
English
B1 — Средний
Личные данные
Возраст
25 года
Гражданство
Kazakhstan